For the second consecutive year when I tried to renew my car sticker online, I ran into problems. I was sent all the paperwork with steps telling me what to do, but somewhere along the line, I couldn’t go further. 

When I called the number on the sheet for questions, I spoke to the same woman at the village office who helped me last year. She again told me that I was not alone; she had had a number of people call and say that they were not successful either. She asked if I could come to village hall and I did. 

Why do we have the same company making these forms for us and they don’t work? Do they try these steps first before printing them? The lady at the village for two years now has been very helpful, but I hope that next year I can complete this renewal process successfully online.

Charlotte Neumer

Oak Park

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