In this day and age, it appears that when a company gets a lot of press and headlines, someone connected with it has done a dastardly deed. This is not to say that the public should not be made aware of when an individual gains entry into our homes to do us bodily harm. We should be alert that there are predators out there. We do indeed live in dangerous times. But let us not assume that all our service persons are not to be trusted.

We need to know that proper precautions are always important, and seniors especially have to be vigilant and remember to use common sense before we let anyone enter our lives whether by phone or in person. But saying this does not mean that we have to live in fear and isolation. Common sense tells us to be aware of dangers and act on them, but not to dismiss all services.

Many residents in my retirement community read and talked about the service man from Comcast who turned out to be such a predator, despite the precautions taken by the victim and the company. It happens in life despite our best plans, but we can’t give up living. We just try to do a better job next time.

My next time came when I added new services from Comcast, and, at my age, it isn’t easy to add anything new into my life. Everything seemed so simple when it was first explained and became so overwhelming when I was on my own. I had to either call up or tell them to take the new out or put the new in “my” memory. I chose to give myself another chance.

I seldom send kudos to organizations that I pay to give me service. This may be a first, but when I was a high school teacher, I heard from my students too many times: “Why do the newspapers only write about students on the front page when we do something bad and on the back when we do something good?” I thought about that when I called Comcast to send someone to unravel the complexity of my phone and my computer or to remove it all.

In came two technicians who not only calmed my fears and walked me though operations that the day before I thought were impossible, but they did this in a caring and courteous manner with lots of encouragement that I too could do it. I thought I had no way to say this to all Oak Parkers until after they left, and I looked at the worksheet. Although they did not sign their full names, I saw: “TECH 4156 – Technicians Eliott and Stan.” Hopefully the message will now get out, and I will also fulfill a promise made to my students that I would not just write about the few “bad apples” that pollute the barrel of all the good ones. Eliott and Stan will always be welcome in my home.

Rose Meyer
Oak Park

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