We are reporting the obvious this week. Over the course of many years, many managers, many village presidents, there is something sour among staffers at Oak Park's village hall.
A year ago, and again now, village hall is paying the Gallup Organization to survey employee attitudes at the hall. On today's front page we report that many village staffers are disgruntled, feel unheard and underappreciated. When the 2015 version of this study is completed we'd expect not a lot has changed.
The village board and president deserve credit for trying to quantify the lingering unrest through a professional survey of attitudes a year ago. They learned what they expected to learn. Why the village chose to hide the results away, to cloak them in some cockamamie claim that an anonymous survey is a personnel document, makes no sense to us. Especially after Village President Anan Abu-Taleb explicitly told the Journal a month ago that the results were "very unfavorable to us." We would call on the board to specifically release these survey results.
Oak Park's village hall is in a double funk. Its employees aren't happy and the taxpayers who interact with them catch the virus and aren't happy either. Village leaders are pushing effectively to add more streamlined technology, to consolidate functions to save tax money, and to simultaneously improve customer service. Not an easy trifecta to pull off.
All involved need to do better at embracing change, letting go of grudges, and listening more respectfully. Taxpayers deserve no less.
Answer Book 2018
To view the full print edition of the Wednesday Journal 2018 Answer Book, please click here.
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