Dominick's checkout doesn't check out

Opinion: Letters To The Editor

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It's 6:30 p.m. on Tuesday, June 4. There are over 30 people waiting in line at the Dominick's, 259 Lake St. in Oak Park — people who stopped at Dominick's to pick up groceries on their way home from work. This has to be one of the busiest times of day at the store.

And yet? Tonight, there are two only cashiers open and two self-serve stations (manned by a cashier), while other staffers at the Customer Service desk stood looking on.

When I asked the assistant manager about getting more cashiers, I was told there were no other staffers available. Yet one woman stood by for 10 minutes at the Customer Service desk because she said she could not clock in until 7 p.m.

The people of Oak Park and Chicago's Austin neighborhood deserve better. There are hardworking people at this store in the deli, produce, flower and meat/fish departments. This location has some of the best produce outside of the Oak Park Farmers Market. But honestly, cashiering has been a problem at this store for the 10 years I've been shopping here. Why for heaven's sake?

I want to support Dominick's/Safeway, but after tonight, I am taking my business elsewhere unless I hear from the district manager and store manager that the cashiering situation will change immediately. I don't have time to sit in a line with 30 people, when I can go to Trader Joe's, Whole Foods or Jewel in River Forest and check out in five minutes. Tonight I waited 30 minutes — for the last time.

I have submitted this complaint and a set of photos to Wednesday Journal, Yelp, Facebook, Twitter, and Dominick's own website.

I hope you too will contact Dominick's and log your complaints. If the corporation cannot manage this store properly, close it, because we deserve a grocery chain in this town that respects the people who shop there. I do believe this is a corporate issue and not a local management issue.

Pam McNamara

Oak Park

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Ray from Oak Park, IL  

Posted: June 18th, 2013 11:39 AM

This store has always been run as though they are serving customers who have no choice to shop elsewhere. I shop elsewhere. I wish things were different because it is my local grocery store but every time I do go there it reinforces my decision not to shop there regularly.

Michael Daracz from Oak Park  

Posted: June 17th, 2013 3:21 PM

The only reason I step foot in this store is the floral department. They have the best selection and arrangements. Asia always comes though beautiful arrangements for all of my occasions and has never disappointed us. I cannot say enough good things about her.

Mac from Chicago  

Posted: June 15th, 2013 7:27 AM

June 4th. I do recall. Isn't that the day of the Blackhawks playoff? I'm pretty sure. I went to jewel on Madison and they're power was out and I had to go to the Dominick's on lake st on my way home. So I was not surprised when it was out of control at that store. But I have to say that the store has changed and cleaned up. Got my produce items, quality was great. Was able to find everything I needed in the deli and meat dept and was surprised to see all the new beers they had. I'll go back.

Lake Street Dominicks is a disaster  

Posted: June 13th, 2013 11:08 AM

I agree that they are chronically understaffed at the checkout lanes. However,their problems don't stop there. It starts at the management level,which can be judged by(what I've seen and continue to experience there for the many years I've lived in OP):old produce being placed on the stands,dirty shelves and dirt on top of jars and cans,rude floral manager,expired products,esp. dairy(Beware!),daytime butcher picking his nose behind the counter,empty shelves - all reported to mgr and all continue

Sarah from Oak park  

Posted: June 13th, 2013 5:33 AM

I completely agree! It doesn't matter what time of day, they are always understaffed. And, the cashiers seem to work slowly on purpose just to make people even more aggravated. Dominic's - get a clue!

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