The Blue Cab blues

Share on Facebook
Share on Twitter
Print

By Brett McNeil

Contributing Columnist

The end came last fall in the back seat of a beat-ass Scion XB, trapped in Houby Day parade traffic near Cermak Road. 

After boasting that he never uses GPS or Waze because he knows all the shortcuts, my Blue Cab driver plunged us deep into Berwyn sidestreet gridlock on a trip to Midway Airport. The ride took more than an hour. 

Until that moment I had been a stubborn holdout against the rising tide of rideshare transit. 

I liked that Oak Park had its own homegrown cab culture and was suspicious of a rules-flouting model so openly championed by the unctuous Rahm Emanuel. I disliked the exploitative business model, wondered whether any of these private rides were really covered by insurance, and just gagged real hard on the whole tech-bro, pirate-ship funk that wafts ceaselessly off Uber. 

But escaping my Blue Cab ride-from-hell, I was ready for a change and since last fall have been a regular user of both Uber and Lyft (we're a one-car family) and a much less regular Blue Cab rider. 

I'm not alone.  

Blue Cab's ridership is down and the company lost 20 percent of its fleet between 2016 and 2017, according to Vice President Jim Bennett. They're now operating 120 cabs versus 150 a year ago. 

"It's very hard to compete," Bennett said, ticking off a list of issues faced by cab operators but, for him and others in the taxi business, frustratingly avoided by rideshare firms like Uber. "It's a really unfair playing field.

"The biggest issue is the licensing," he said. "We have to pay fees, the drivers have to pay fees, the vehicles and business have to pay fees to all of the towns we operate in and it's thousands of dollars."

Blue Cab pays $70 per year per cab for an operating license in Oak Park, Bennett said. In Forest Park, where the cab company is based, the cost is $50 per cab per year. And Blue Cab operates in dozens of west suburban communities, all of whom take a cut. 

Lyft and Uber pay no such fees, according to Bennett, who is a third-generation operator of his family's cab company. Blue Cab also pays for state-mandated inspections, which the rideshares similarly avoid, he noted. Insurance costs are different, too. 

Bennett's laments are familiar to anyone who reads the business page: Silicon Valley "disruptors," like Uber and Lyft, run circles around heavily regulated cab companies in the U.S. and overseas. The taxi industry in the States strikes back where it can — highlighting the claimed perils of rideshare patronage at www.whosdrivingyou.org, for instance — but there are some heavy body blows being landed by the upstarts. 

These are evident locally to anyone choosing between a ride with Blue Cab or one with Lyft or Uber. (I've never patronized Red Cab and cannot speak to their service.) 

Hailing a cab is almost always slower than hailing a rideshare. I've sought a Blue Cab and been told the wait would be 30 minutes, while a Lyft, summoned for the same ride, arrived in five minutes. Similarly, the cost of rideshares is almost always less than the cab, sometimes absurdly so.

And for this particular passenger, the shared-ride vehicles are always — and I mean every single time — cleaner and in significantly better condition than any Blue Cab that's ever arrived at my doorstep. 

The issues of cost and ride availability are perhaps a little unfair. Blue Cab's costs are inherently higher than the rideshare companies, and their fleet is nowhere near the combined size of Uber and Lyft. 

But the issue of cleanliness and what I'd call passenger-worthiness is legit, and it's a huge problem for Blue Cab. 

I lived for a time in Indonesia and traveled across Southeast Asia and can say that much of the jalopy Blue Cab fleet would be an embarrassment to the pro taxi drivers of Jakarta and Ho Chi Minh City. Those vehicles ought to be an embarrassment for the allegedly pro drivers of Blue Cab, and for the company's owners. 

Bennett acknowledged the problem, which he said relates to the makeup of Blue Cab's fleet. 

"It's an issue for us and we need to up our game in order to compete with the share-rides," he said.

About half of the company's cabs are rentals, according to Bennett, meaning drivers lease the cars from owners who control multiple taxi cabs. These vehicles are often shared among drivers, and they can be up to eight years old. If you've been in one of these cabs, you know they feel — and too often smell — older than that.

Yes, there are complex and hard financial realities at play here — financing newer cars in the face of falling demand prompted by cut-rate competition is an admittedly tough nut; the pricing model for rideshares seems clearly to disadvantage the drivers — and none of Blue Cab's cabbies are getting rich driving a taxi. 

But asking customers to pay higher fares to ride in the back of a dirty beater is a real losing strategy. Hence the 20 percent die-off in Blue Cabs last year. 

Bennett said he recognizes the problem — owner-driven cars tend to be cleaner and better maintained, he said — and thinks he might have a solution. 

"We're looking at changing our model," he said. "If we can't compete, we are thinking of becoming a shared-ride model. This is something we are looking seriously at, possibly by 2018."

That seems like a big change and one that's not exactly guaranteed, what with the long head start by Lyft and Uber. But if it saves Blue Cab as a local business and improves its service, I'd certainly give it a shot. 

Just not to Midway.

Reader Comments

4 Comments - Add Your Comment

Note: This page requires you to login with Facebook to comment.

Comment Policy

Christian Ludwig from Oak Park  

Posted: March 18th, 2017 5:12 PM

I completely dropped Blue Cab after a ride to Miway, where the driver had to bungee cord the trunk lid. Old, dirt and smelly cars are or were (?) a huge problem with Blue Cab. Using Uber exclusively now and not only are the cars in much better condition, the drivers are friendly too... As long as Blue Cab doesn't improve their customer service and vehicle appearance and safety I, for one, will stick with Uber....

Josh Vanderberg  

Posted: March 18th, 2017 4:56 PM

We got rid of a car because of Uber. It just wasn't worth it to keep a second car for the 3-5 trips a month we needed it when we could spend $50-100/month on Uber rides. If you feel bad about the low fares for the drivers, and suspect that they aren't covering expenses - tip, and tip generously. Even if you tipped $10 ever ride, it would still be a better service than any cab company out there provides.. All the talk about background checks and car inspections doesn't move me a much. Uber cars are bar none much higher quality on average than cabs, and uber drivers are much better, conscientious drivers. Whatever all that regulation is doing, it's not make cabs a safer, better service. The only point of the regulation is to attempt to keep out competitors. I'd say let cab companies ignore the regulations/fees as well.

Deb Brown  

Posted: March 18th, 2017 4:31 PM

Getting to the airport with Blue Cab has never been a problem but getting them to pick you up at O'Hare at midnight is almost impossible. We've waited as long as 2 hours in the middle of the night and I won't be doing that again.

Doug Kittredge from oak park  

Posted: March 17th, 2017 11:16 AM

I have to agree with the writer. I tend to use cabs for trips to or from the airports. While I always make a reservation there have been multiple times when they have lost the reservation or not have a cab available. Best case is, as the article mentions, a cab comes after a 20-30 minute wait. I have turned to the ride share companies to avoid this frustration.

Facebook Connect

Answer Book 2017

To view the full print edition of the Wednesday Journal 2017 Answer Book, please click here.

Quick Links

Sign-up to get the latest news updates for Oak Park and River Forest.


            
SubscribeClassified
MultimediaContact us
Submit Letter To The Editor
Place a Classified Ad