Like many Oak Parkers, especially in South Oak Park, we did not receive any mail delivery service on Monday, Tuesday and Wednesday of last week. I can understand Monday being an especially bad day with dangerous weather conditions. But it was better on Tuesday and much better on Wednesday. And still no mail.
On Wednesday, I called the South Oak Park Post Office and was told by a woman named Yolanda that we would have mail delivery that day. We didn't. By the way, Yolanda didn't bother to offer an apology for the lack of service either.
Finally, mail service resumed yesterday. I've lived in Oak Park for more than 30 years and through weather even colder than this week, and I cannot recall going three business days without mail delivery. This is terrible service, especially when the USPS is increasing first-class postage later this month. It will cost customers more for less service. That's not a very successful business model.
Even before this week's USPS disaster in Oak Park, our mail delivery service was coming later and later every day. Not too long ago, we could count on the mail being delivered by 3:30-4 p.m. every day. Now the mail is routinely delivered, when it's delivered at all, after 6 p.m. with the mail carrier needing to wear a miners-type helmet with a light on top to see.
Again, customers are being asked to pay more for worse service. And where is an apology or explanation from the Oak Park Postmaster? What kind of business survives with that kind of customer service?
Answer Book 2017
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